FAQ-Neck Massager

  1. Is this device safe to use?

Yes! The rated working voltage is 5V which is far lower than the international safety voltage standard 36V. It’s absolutely safe.

  1. Does it hurt?

No. The device uses pulses technology so you will feel a mild electric flow and heat sensation, but it won’t hurt you. You can adjust the levels of intensity to where is most comfortable to you. For people who are sensitive to electric flow, we recommend to apply a thin layer of Aloe Vera gel on the target areas to avoid the tingling sensation.

  1. How do I charge it?

It’s super easy, the massager comes with a USB charging cable, so simply plug it into the device and then into any USB port. 

  1. How long until I see relief in my neck pain?

Instantly! Our Neck Massager will provide instant relief from neck pain & tension the first time you use it. We recommend to use it 15min/time.

  1. Is it for everybody?

In general, it’s safe and effective treatment for everybody however we recommend that some groups of people avoid EMS treatment unless specified by a doctor:

Pregnant women 

- People with epilepsy 

- People with heart problems 

- People with a pacemaker or any other type of electrical or metal implant.

  1. Can people with thick necks use this pendant neck massager?

Yes, the length of this rope can be adjusted. You can move the small knot up and down.

  1. Can I really put it into the pocket?

Yes, the dimension is 1.7x1.7x0.4inch (4.5x4.5x1.5cm).

  1. How do I clean it?

Simply use a disinfectant wipe or damp paper towel and leave to air dry while not in use. Ensure the power is switched off.